Service offerings

From patient portals to operational workflows, we design and build solutions that improve access, reduce friction, and measure impact.

Accessible Patient Portals

Patient-facing portals designed for real people: families managing care, patients with varying abilities, people accessing on mobile devices in waiting rooms. We prioritize clarity, accessibility, and simplicity.

Deliverables include:

  • • WCAG 2.1 AA accessible design and code
  • • Appointment browsing, scheduling, and management
  • • Patient instructions and pre-visit prep flows
  • • Secure messaging and document access
  • • Multilingual interface and content support
  • • Mobile-first responsive design
  • • Accessibility testing with real users

Ideal for: Hospital systems, specialty care networks, ambulatory care providers, urgent care networks

Digital Front Door Strategy

Your "front door" is often digital now. We help organizations think through the full entry experience: how patients find you, schedule, begin intake, and move into care. Often the difference between someone getting care and someone abandoning the process.

Deliverables include:

  • • Current experience mapping and gap analysis
  • • Cross-functional workshops with care teams
  • • Patient and family interviews and testing
  • • Redesigned workflows and prototypes
  • • Content governance and style guides
  • • Release planning and staff training
  • • Post-launch metrics framework

Ideal for: Organizations redesigning intake, expanding digital access, or preparing for system migrations

Care Navigation and Service Design

Complex care systems confuse patients. We design navigation flows, signposting, and service design that helps people find the right path: to the right provider, in the right format, at the right time.

Deliverables include:

  • • Service taxonomy and information architecture
  • • Navigation prototypes and user testing
  • • Workflow routing rules and logic documentation
  • • Referral process redesign
  • • Care coordinator workflow tools
  • • Patient-facing navigation guides
  • • Escalation and exception handling

Ideal for: Integrated delivery systems, community health networks, public health programs, telehealth coordinators

Health Data Workflow Modernization

Updating how your teams handle data. From intake forms to compliance reporting, we redesign workflows that connect your EHR, improve data quality, and reduce manual work.

Deliverables include:

  • • Current workflow documentation and constraint mapping
  • • EHR integration planning and validation rules
  • • Form redesign for accuracy and completion
  • • Interoperability architecture and FHIR readiness
  • • Automated workflow routing and dashboards
  • • Data quality monitoring and reporting
  • • Staff training and change management

Ideal for: Organizations upgrading EHR systems, implementing new clinical workflows, improving data governance

Inclusive Content and Design Systems

Content and design that work for everyone. We build reusable systems so your organization can create accessible, consistent patient and staff experiences at scale.

Deliverables include:

  • • Accessibility audit and remediation roadmap
  • • Design system (components, patterns, tokens)
  • • Plain language content style guide
  • • Multilingual content strategy and samples
  • • Accessibility testing methodologies
  • • Usability testing protocols
  • • Designer and developer training

Ideal for: Large health systems, organizations serving diverse populations, teams scaling digital services

Platform Reliability and Release Readiness

Healthcare systems can't afford downtime. We help you plan for reliability, test rigorously, prepare your teams, and launch with confidence.

Deliverables include:

  • • Reliability and performance audit
  • • Load testing and capacity planning
  • • Disaster recovery and rollback planning
  • • Accessibility compliance testing
  • • Security audit and threat modeling
  • • Staff training and runbooks
  • • Launch checklist and go-live support

Ideal for: All organizations, especially before major launches or migrations

Our process

01

Discover

We listen. Interviews with your team, patients, and families. Current workflow observation. Pain point mapping.

02

Map

We document. Service blueprints. Information architecture. Content inventories. Integration points with your systems.

03

Prototype

We design. Low-fidelity wireframes. Interactive prototypes. Accessibility reviews. Content drafts.

04

Validate

We test. User testing with patients and staff. Accessibility testing. Workflow validation. Iteration based on feedback.

05

Launch & Learn

We go live. Staff training. Monitoring and support. Metrics collection. Continuous improvement planning.

Ready to start a project?

We'll schedule a discovery conversation to understand your challenges and map out next steps.

Schedule a consultation