Support
We're here to help. Submit a support request, check our service status, or troubleshoot common issues.
System Status
Last updated: Today at 2:15 PM UTC
Patient Portals
All portal environments operational
Staff Workflow Systems
All staff-facing applications operational
Data and Integrations
EHR integration, APIs, and data services operational
Analytics & Reporting
Minor performance degradation; dashboards may experience slight delays
We maintain 99.95% uptime SLA for all production patient-facing and staff-facing systems. For urgent access issues, contact support immediately.
Before you submit a request
Common issues and solutions
Users unable to access the patient portal
- • Check system status above
- • Verify the user has been provisioned in your EHR
- • Clear browser cache and cookies, then try again
- • Try a different browser or incognito window
- • Check user's email for account activation link (may be in spam)
Staff workflow or intake system not syncing with EHR
- • Verify your EHR system is operational
- • Check integration logs in the admin dashboard (Contact > System Logs)
- • Confirm API credentials and connection string are correct
- • Restart the integration service from the admin panel
- • Contact your EHR vendor if the integration service is unresponsive
Appointment confirmations not being sent
- • Verify SMS/email service is enabled in your organization settings
- • Check that patient contact information (phone/email) is complete in the EHR
- • Review email/SMS templates in the admin settings
- • Check spam/junk folders to confirm messages aren't being filtered
- • Review any opt-out preferences the patient may have set
Accessibility or mobile display issues
- • Test on a recent version of Chrome, Safari, Firefox, or Edge
- • Update your browser to the latest version
- • Disable browser extensions (especially accessibility and ad blockers)
- • Test on a real mobile device if possible
- • Report accessibility issues with specific browser/device/screen reader combination
Didn't find a solution?
Submit a support request below and our team will investigate within 4 business hours.
Submit a support request
Urgent access issue?
If patients cannot access your portal or critical workflows are blocked, contact us immediately:
Available 24/7 for critical production issues